Conversation Analytics
Customer sentiment is easy, finding root causes is crucial. Parabole conversation analytics trains itself in your domain and tags the contents (CRM agent notes, Social Media posts) much like a subject matter expert.
An ideal tool for CX professionals to track the customer journey and understand customer aspirations, preferences, affiliations from user-generated content.
Analyze Customer Interactions at scale
Pool cross-channel conversations and automatically classifies them based on user-defined themes.
- Measure NPS and CSAT scores in real-time from customer-generated content.
- Discover trending topics and themes expressed by customers from any source.
- Identify high-impact areas that affect NPS.
Monitor Competitors activities and trends
Analyze a collection of industry/competitor documents and automatically organize them by topics of interest.
- Track share of voice among competing brands.
- Track how the competition is performing against the same set of KPI’s.
- Discover what’s not working for your competition and generate ideas for product/service enhancement.
Use Cases
USE CASE
Customer Journey Analysis
Map customer journey and discover product and process improvement ideas.
CUSTOMER SERVICE
Banking & Financial Services
USE CASE
Audience Analysis
Track profiles of Promoters and Detractors from user-generated contents and build “Lookalikes” for customer acquisition.
DIGITAL MARKETING
Banking & Financial Services
USE CASE
Chatbot Analysis
Analyze millions of CHATBOT conversations to understand root causes and call of action.
MARKETING
Banking & Financial Services
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